Frequently Asked Questions
Yes, our products have been lovingly handcrafted in South Africa.
We have specials available on a regular basis, the website is kept up to date on all promotions. To keep up to date with any new offers, product and social enterprise news please feel free to sign up to our newsletter.
Our products are all organic and natural, locally sourced/grown/crafted and entirely natural.
We never test our products on animals. All our animal bi-products ingredients such as bees wax, propolis and honey are organically sourced without any harm to the bees. We love the bees.
Our pet formula has a lesser quantity of plant extract compared to our human product. Beyond this, our pet product isn’t flavoured, while our human product has a little bit of various flavourings to add aroma and natural sweetening.
Our pet products also use grapeseed oil as a carrier oil, which is widely accepted as an excellent omega supplement that most pets agree with, while our human product uses MCT oil from coconut as a carrier oil.
We recommend starting with our 500mg oil as a great place to start. It is one of our weaker strength offering, and based on your results, you can scale up if you need to. It’s a good preventative measure. From here, you can decide whether the 350mg, 500mg, 1000mg, or 1500mg is best for you. Alternatively, if you prefer not to taste the product, you can give the gummies a try!
Each product has use, storage and application instruction as required. Please see the full product page in the store to view this information.
Dosage guidelines are product specific. Follow the directions listed on your product label or select the “directions” tab on the product page.
Not to worry! Everyone responds a bit differently to our cannabis extract, and you may simply need a larger dose than others. You may be what we call a “high responder.” This means your body needs a higher dose than other people, and this is not uncommon. For this, we recommend increasing your dose gradually until a desired effect is achieved. Beyond this, we suggest trying a stronger potency product from our offerings. If you need any assistance in selecting a product you are welcome to contact us at email@example.com and we will be happy to discuss your particular needs with you.
As your experience with our cannabis extract will be unique to you, we recommend following our suggesting serving instructions and testing different methods of dosing. Consistency is key.
We suggest taking 1-2 servings daily as indicated on the product dosage guidelines to allow the extract to gradually build in your system. We encourage you test a variety of times to take your extract and track your performance to find your individual “sweet spot” to best serve your needs. Please keep in mind, it may take up to 5 days of consistent use to begin noticing effects of our extract as your body acclimates to our product.
Our topical products contain cannabis and/or essential oils and bees propolis which is incredibly soothing and moisturising for the skin. It is suitable for all skin types including sensitive skin.
Cannabis is a natural preservative so our products last longer than most. Our products have a shelf life of 3 years, while the products will be at their best within 12 months of purchase. Our topical ointments, creams and balms have a shelf life of 12 months, though they might last longer depending on storage.
Our oil is extracted from specific strains which are high in CBD. We have a minimum of 10 strains per extraction which gives us the highest CBD content in the South African market and far below the 1% THC quantity required to claim the title of CBD oil. All our oils are batch tested for consistency and quality.
Much of our client base stems from referrals from other satisfied customers. But we have also gained a lot of clients from other companies who have not provided good quality oil – it is a well-known fact that most cannabis products on the market is produced from Swazi Gold which has no medicinal properties whatsoever.
Most importantly, we place a high value on people’s lives and don’t take their health for granted. It is important to us to provide a good quality product to our clients at an affordable price, so we don’t want to waste the valuable time or money on subpar products or services.
We only use outdoor, organically grown cannabis! As we grow our plants from seed, we know what goes into it and it is all organic with no pesticides or other toxic substances. We are accountable for the entire process in the manufacture of all our cannabis oil products so we know it will be of a good quality and entirely natural. We stand behind our products.
Not at all. We have an exceptionally high standard when it comes to the quality of our products and will put our products against any other at any time. We are a small proudly female owned company who grows our own plants and we have our client’s best interest at heart. We serve our customers, not a group of shareholders. Therefore, you’ll find that our pricing is often less than others. We don’t believe there’s any reason to gouge customers with ridiculously high pricing that you may have seen with larger brands or people who are simply in it to make a buck.
Our commitment and mantra is to treat our customers like our own mothers. If you ever have questions or concerns about our products, please reach out to us directly at firstname.lastname@example.org and we’ll take care of you!
SHIPPING, ACCOUNTS & WHOLESALE
Once we have received your order an automated email will be sent with a confirmation.
All south African deliveries are done through Courier Guy and will take approximately 2-3 working days for in stock items.
Please note we do not ship orders on weekends or public holidays.
We aim to ship all orders as soon as possible and they should arrive within 2-3 working days for in stock items.
Please note, once your order has left our building, we have limited accessibility in tracking it. However, we will do our best to ensure you receive your order safe and sound!
If you have not received your order within a week unless product is made to order, please email email@example.com with your order number and query.
As we use a third-party delivery service, there may be irregular delays due to carrier issues. We try our best to notify of any service issues we foresee. We’re really sorry for any inconvenience caused and many thanks for bearing with us.
We do offer international delivery; however, this and the costs will depend on the specific requirements of the country we are delivering to as the regulations regarding CBD products differ depending on where you are. Please email us at firstname.lastname@example.org or send us a message via the website and we will get back to you.
We use PayFast as a platform to process secure and verified payments.
All options can be selected on checkout.
Yes, our website is 100% safe and secure. We have put all the necessary measures in place to ensure your personal and payment information remains secure.
If you need to make any changes to your order or delivery details, please contact email@example.com as soon as possible after placing your order.
Please note that in some instances it may not be possible to change an order after it has been placed, as it may already have been processed.
You can view your account by visiting www.alchemyapothecary.co.za and logging in. To change your password go to account settings, or if you forgot it, simply click the “Forgot Password” link on the login page and follow the instructions to reset it.
Please contact us directly at firstname.lastname@example.org and we will be happy to discuss wholesale options with you.